Posts Tagged ‘expert’

The Politeness Paradox – Mother-in-Law’s email to son’s future bride

Wednesday, June 29th, 2011

You may have read in the news today a story about a woman emailing her stepson’s fiancé to give her some etiquette pointers. If you haven’t seen the story, click here to read.

This is an interesting case. I completely agree with what Mrs Bourne, the mother-in-law, says. All of her points are technically correct. It is the way in which it was handled that, sadly, lets her argument down.

Doing the job I do I am constantly looking at how people behave and making mental notes and observations (although, I should just say, not as often as people think – I do switch off socially, honest!) But if I dared to tell people my thoughts and highlight which rule they had just breached I would lose a lot of friends very quickly. It’s what I like to call ‘the politeness paradox’: it’s rude to tell someone that they are being rude (even though in the long-term it may benefit them).

Carolyn Bourne

The tone of Mrs Bourne’s email was probably the definition of bluntness and there was no softening of anything. This may be down to a generational difference. Older members of my family will sometimes say things to a younger generation that is not considered politically correct, or that is (on the surface) quite cutting and nasty. Nine times out of ten they are not meaning to come across like that, it is simply that they were brought up (rightly or wrongly) in a much more direct and ‘speak your mind’ way (partly as there were fewer laws and social codes telling them otherwise).

I would be very surprised if the accused of Mrs Bourne’s email (Heidi Withers) decides to marry her fiancé now that this has become a national news story and she seems to come out of it badly. That said, Mrs Bourne hardly comes out smelling of roses. I think it’s six of one and half a dozen of the other.

A hard one to call as to who is right and who is wrong. Who do you think is right?

LATEST: Read my further thoughts that I gave to the BBC News website’s article on the story. Click here to read. | Read William’s further opinion for Channel 4 News. Click here to read.

Etiquette Postbag: 1st June 2011

Wednesday, June 1st, 2011

More questions have come in over the last few days and below are some of the more interesting ones together with my answers.

1) Please let me know, does etiquette teach arrogance? I am asking this because, if it does, then I will decide to book you. Is it worth learning it, as  I want to be able to respond with the same attitude to those people calling themselves “Royals” who display it on a daily basis toward others outside their circle.

Etiquette does not teach arrogance, and nor do I condone it. Sadly in today’s world, those who people think have good manners often are quite rude and, as you say, are arrogant and supercilious (especially to those ‘outside their circle’). This is one of the reasons that manners and etiquette have gained a bad image in the last decade or so. Being polite and courteous should be universal and everyone should be treated equally and with respect.

2) What should you call Kate Middleton now e.g. Your Majesty or Your Royal Highness?

The latter. Now that Catherine is part of the Royal Family then she is given the title of ‘Your Royal Highness’ (or ‘Ma’am’) when speaking to her in conversation. Only the Monarch is called ‘Your Majesty’, all others are ‘Your Royal Highness’, followed by Sir/Ma’am.

Her Royal Highness, Duchess of Cambridge

Her Royal Highness, Duchess of Cambridge

3) When seating guests at a formal dinner table, I typically seat the lady of highest honor (based on age or station) to my right. Is this proper?

This is proper. The most senior guests go to the right of the host/hostess. Thus, if President Obama hosted a state dinner for Her Majesty The Queen at the White House, Her Majesty would sit to the right of the President, and on the First Lady’s right would be Prince Philip.

4) In light of recent events, I have a hypothetical etiquette question for you. If for example in Ireland it was considered social protocol to clink glasses when greeting someone, would it have been a faux pas on Her Majesty’s behalf had she refused? Similarly, if in America the formal way of greeting someone was to hug them and Michelle Obama hugged The Queen, would this be inappropriate? Who’s right in a clash of cultural etiquette?

Good questions! Taking your first, it would be impolite of Her Majesty to refuse to clink glasses, should it have been social protocol to clink glasses. Thankfully, nowhere in the Western world is it correct to do so (correct me if I am wrong). If Her Majesty was in America and the First Last hugged Her (and it was that country’s custom to do so) then Her Majesty would graciously go along with it. (But it’s not!) The phrase ‘when in Rome’ is key here.

5) What are the social rules of getting onto an already packed-solid tube [the underground]. Squeeze in? Ask politely?

Well, if it’s packed-solid you won’t physically be able to board! You’d have to wait for the next train or try a different carriage. If there is clearly enough room for your personage then you can ask politely, although really the people already onboard should move for you (although on the London Underground nobody thinks properly).

Do keep your questions on etiquette, manners, taste and protocol coming in via my contact page. You can now hear me answering a daily question on Bolton FM at 3.30pm every Monday to Thursday.

 

Etiquette Postbag: Your Questions Answered

Thursday, May 26th, 2011

As per a few weeks ago, below are some of my favourite questions that I have received this week on matters of protocol, manners, etiquette and the like. If you have a question on any subject you think I’d know about, then do please contact me.

1) You stated on CNN that one never EVER ‘clinks’ glasses with the Queen, yet that is exactly what Ireland’s President did with her after her speech. She is even heard to say ‘I like the clinky glass.” Exception to the rule, or a gaffe by Ireland’s President McAleese?

It was a mistake on the part of the Irish President. Quite forgivable seeing as there seems to be an epidemic of clinking glasses going around the world at the moment. Her Majesty’s reference to “I like clinky glasses” would probably have been a ‘get out clause’ for the Irish premier as it would be impolite to point out the faux pas there and then (especially as Her Majesty was the guest).

2) I frequently catch public transport to and from university, and I would like to know some of your etiquette tips for public transport.

Public transport, I am not going to lie, is not my favourite, although I do use it. When I am in London I use the London Underground frequently and am getting much better at navigating it. In Manchester I frequently hop on buses to get from A to B. As with everything in life, there is an etiquette that comes with public transport and just because the condition of some buses is not brilliant it does not mean that people’s standards of behaviour should slip.

3) How was it that you got interested in etiquette? I am also interested in this matter and am a similar age to you.

I am heartened to hear that there is someone else of a similar age interested in etiquette and the like – I knew I couldn’t just be the only one! This link contains some of my background (although it’s a very old link). If you have any further questions I would be delighted to answer them.

Keep on maintaining standards! Don’t sink to everyone else’s level – raise them to yours.

4) When wearing a dinner suit what is the deal with the collar business? Does it have to point upwards or downwards?

Black tie (dinner jacket), when worn correctly, should be a turn-down collar (so a ‘normal’ looking collar). Winged collars are for White tie events.

A turn-down collar for black tie

A 'turn-down' shirt collar is correct for Black Tie

5) What do you think the best way is to be perceived as a young professional who knows what you are doing and want people to realise this more in meetings and first encounters?

People will be expecting you to be rubbish/not brilliant (if they know how old you are) and so I have always made sure that I beat (or match) them at their own game. They will be looking for weaknesses and be waiting for you to slip up and so it’s best to pre-empt that has best you can. Fortunately for me, I come across older than I actually am, which does help, although I still look young.